We are here to help provide the very best care to patients, carers and communities. While the Academy doesn’t provide direct services for these end users, we work directly with thousands of staff that do. So our work supports and enables them to lead with the compassion and skill that the public expects.
The better we understand our patients, the better the NHS works for them. That’s how we know that everything we do for our leaders is for a reason. Without being close to the beneficiaries, our leaders can’t do their jobs. And the same is true of the Academy. So, we work with patients, carers and communities in six key ways.
As part of the Nye Bevan programme, patients, carers and staff are invited to talk about their positive or negative experiences with participants. With facilitation, these stories then become discussion areas for the patients and participants during their experiential learning.
Across the professional leadership programmes, participants are also encouraged to draw on their own experience as service users.
Patients and carers are involved in the graduate management training scheme events to help their ongoing learning:
Patients and carers are also involved in the Director programme (formerly Top Leaders):
From Facebook to Twitter, we’re embracing social media more and more. It’s invaluable when it comes to real time feedback about the design and delivery of our work – and it gives us the chance to have open and transparent dialogues with our service users.
It also helps us to keep track of current and recurring healthcare issues, which we use to further explore leadership.
In fact, many real life partnerships have evolved from online interactions, so we’re actively encouraging patient and public involvement.
Although we’ve made a good start, we still have a long way to go to realise our vision of truly having patients, carers and communities involved in everything we do.
We are constantly seeking feedback on what we could do differently and better and are working on ways to use social media, our website and other communication routes to make this even easier.