The power of those small acts of kindness
“In that moment I was overwhelmed, deeply touched and taken aback by the quality of compassion and care I saw” – Mark Doughty
Can patients influence how the system engages with us? The patient as leader can!
“Now as a self-empowered patient I know that there has to be a better way for the system to engage with me besides surveys” – Mark Doughty
The Patient as Leader
“I was no longer a patient as defined by the health system but a patient in control – I had become a patient leader.” – Mark Doughty