Last weekend, my son who is now 19 years old, was part of a group of volunteers constructing and planting ceramic poppies in the moat of the Tower of London – the centre piece of a moving and profound tribute to those who lost their lives in the First World War.
Author: Shahana Ramsden
Shahana Ramsden is patient and public voice manager at NHS England.
A simple dose of listening can be very powerful
During our recent session with the Nye Bevan programme, our facilitator asked us to stand in a single line, with people who have direct patient facing roles at one end of the room and those who do not directly engage with patients on a daily basis at the other.
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