Part of your role as a leader is to help your colleagues work through their reactions in a helpful and supportive way.
People react differently to situations they face at work as a result of who they are and what a given situation means for them.
In this short bitesize course, we’re going to look at emotions and care.
Find some time and space with a notebook / journal to work through this reflective guide that will help you to recognise and support different emotional responses.
Developed by:
NHS Leadership Academy as part of the upcoming Edward Jenner programme.
Course content
- How are emotions dealt with in your work environment?
- Scenario 1 – When it doesn’t work well
- Scenario 1 – Reflections
- Scenario 2 – How it could be done differently
- Scenario 2 – Reflections
- Dealing with emotions effectively
- Schwartz Centre Rounds resources
- Closing reflections
- Feedback on this guide