Episode 6 – Influencing others and managing difficult conversations
As a team leader you will be flexing your communication skills every day. Coach, speaker and author, Rasheed Ogunlaru provides some useful tools and reminders on how to lead from your heart to support teams and help service users, from developing rapport to preparing for difficult conversations.
Having now watched the video, please take a moment to reflect on the following questions:
Q: What key piece of learning will you take from this video?
Q: How will you put your learning back into your professional practice?
Q: What might you share with others?