Evidence shows that compassionate leadership leads to improved staff engagement, which in turn results in better patient care. Patient Tommy Hill is eight years old and doesn’t have a diagnosis, but he has developmental delay of his gross motor skills. In her blog, Rachel Hill – Tommy’s mum – shares her most recent experience of one of his appointments, and how a more compassionate approach could have benefited Tommy and his family.
Yasmine Soobhany, data quality support manager at the North Middlesex University Hospital, began the six month Mary Seacole programme in May 2018. She shares her early experience of the programme and changes she has noticed in her latest blog.
To mark this year’s Inclusion Week, OD practitioner and leadership programme alumnus, Bobbie Petford, builds on the influential campaign #HelloMyNameIs, and explores the subsequent negative impact that mispronunciation or omitting names can have.
Karl Roberts is the senior programme lead for patient and staff experience at the NHS Leadership Academy. To mark this year’s Inclusion Week, Karl reflects on his experiences of how LGBT+ people were treated within the Deaf community in the past and whether any progress has been made.