A customer service practitioner delivers high quality customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This apprenticeship combines the NHS Leadership Academy’s Edward Jenner programme with a level two customer service practitioner.
Duration
Twelve months
How you will learn
As per providers delivery of the apprenticeship.
Online. Delivery is tailored to your organisation’s values, and you will benefit from online peer-to-peer support network.
What’s covered
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Entry requirements
Individual providers will determine entry requirements.
Key benefits
- You will be able to tailor the apprenticeship and delivery plan to best meet your needs.
- You will develop a wide range of customer service behaviours and skills.
Further information can be found for Babington this will open in an external link.