Experience of Care

We are here to help provide the very best care to patients, carers and communities. While the Academy doesn’t provide direct services for these end users, we work directly with thousands of staff that do. So, our work supports and enables them to lead with the compassion and skill that the public expects.

The NHS Leadership Academy is proud to be part of Health Education England. This greatly widens the scope of our work and reaffirms our commitment to involving patients and staff representatives in all aspects of our work. This type of meaningful engagement we have with patients, carers and staff drives transparency and accountability which leads to improved programmes and increased participant satisfaction and learning.

Our design processes also start with patient stories and we encourage those leading the design to bring in photos of loved ones who have or who are experiencing NHS care. This helps to keep us grounded in purpose during design processes by asking, ‘what difference would this make to my loved one?’


Experience of care volunteering

Volunteering with the NHS Leadership Academy allows you to make a difference to the experience that NHS staff undertaking leadership development have. It improves the ways in which they communicate and engage and make decisions with and for patients, carers and staff.


Benefits of volunteering

One of the benefits of volunteering with the Academy is that it allows you to become connected to other people from across the NHS. Our experience of care volunteers have a direct impact on leaders at every level of the NHS and play a key role in their development.

The impact of the learning and celebrating of success through storytelling has real, profound and lasting effects on our participants. Many of the people who volunteer with us tell us that they have rebuilt their personal confidence and trust in the NHS, through interacting more, meeting new people, and expanding their network.